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    Claims Strategy & Understanding
    We have a clear strategy for claims management in place with targets and KPIs. Everyone is aware of the strategy.
    Claims Management Organization
    All tasks, rights and responsibilities in the HQ, regions and countries as well as commitees and meeting structure are defined and implemented.
    Claims Management Organization
    The communication regarding claims is centrally coordinated through an independent function (such as a project management office). A clear alignment exists on who communicates what with the customer.
    Claims Management Process
    The claims management process incl. responsibilities, tools & templates is defined and used throught the entire organization.
    Steering
    The claims management process incl. responsibilities, tools & templates is defined and used throught the entire organization.
    Cross-functional Collaboration/ Involvement
    All relevant functions are involved in the claims process. Cross collaboration between the functions is actively practiced (e.g. between sales, engineering, purchasing, finance and controlling).
    Negotiation Management
    A clear and dedicated negotiation strategy is set up for every customer/ supplier and/ or by product. The entire situation with the customer/supplier (e.g. trade-off between existing vs. new business) is considered.
    Transparency
    Claiming-relevant information is stored in a unified, digitized format at a central storage location.
    Transparency
    Alerts for starting the claiming process are automatically triggered based on digital workflows, leading to the earliest possible start of a claim.
    People Development
    A standardized training curriculum is available for staff that is working on claims management, and trainings are regularly taken/ success is controlled.

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    Ubertitel

    Uberschrift

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    runner running on the road in shoes

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    Schneller als der Wind: Das Runner-Abenteuer

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    Sieg und Erschöpfung: Marathon-Zieleinlauf

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    Studie; Insight

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    runner running on the road in shoes

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    Schneller als der Wind: Das Runner-Abenteuer

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    Sieg und Erschöpfung: Marathon-Zieleinlauf

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    Studie; Insight

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